Corporate report: HMRC quarterly performance update – July to September 2017

Our priority objectives are set out in our single departmental plan. The single departmental plan also tracks our progress towards achieving these objectives, and is updated quarterly.

Alongside the single departmental plan, this report gives a more detailed view of our performance.

To note

The figures published here are initial management information to provide an indication of HMRC’s performance. They are therefore subject to revision and audit.

Final performance figures will be made available when the annual report and accounts are published.

Contact details

Public enquires: members of the public should email

Source: HMRC

Corporate report: HMRC monthly performance report: October 2017

This monthly report shows how HM Revenue and Customs (HMRC) is doing against its key customer service performance objectives, such as:

  • use of our digital services
  • answering our phones
  • handling customer post
  • responding to complaints

A detailed breakdown of our performance data is held within our quarterly performance update.

Our annual reports and accounts set out our past performance.

Source: HMRC

Revealed: The power poses that will help you get ahead at work

When it comes to getting ahead in our careers, we all know how important it is to work hard, respect our colleagues and stay focused. But did you know that there is another crucial aspect to consider when you’re looking to progress in your job? It’s all to do with the way we act towards

The post Revealed: The power poses that will help you get ahead at work appeared first on Small Business.

Source: SmallBizUK

National Statistics: Personal tax credits: finalised award statistics – small area data (LSOA and Data Zone) 2015 to 2016

The publication provides detailed geographical counts, at Lower-layer Super Output Area (LSOA) and Scottish Data Zone level, of the number of families and children in families in receipt of tax credits, as at 31 August 2015. It provides a breakdown by the type of tax credits received, as well as whether the family was benefiting from help with their childcare costs and the National Indicator 118 estimate.

Introductory note

The tables in this release show the number of families benefiting from Child Tax Credit (CTC) and Working Tax Credit (WTC) in each LSOA or Data Zone and the number of children in these families. The tables include out of work families with children who receive the same level of support as provided by CTC, but where it is paid as child allowances in Income Support or income-based Jobseeker’s Allowance.

CTC and WTC are awards for tax years, but the entitlement level can vary over the year as families’ circumstances change. These tables are based on families’ entitlements at 31 August 2015, given the family size, hours worked, childcare costs and disabilities at that date, and their latest reported incomes. This date was selected because it is the reference date for published Child Benefit statistics – including, for England and Wales, at LSOA level and for Scotland at Data Zone level.

This data and similar geographical statistics, down to LSOA in England and Wales, Data Zones in Scotland and Output Areas in Northern Ireland, may also be available from the following sites:

Source: HMRC

Transparency data: HMRC spending over £25,000: October 2017

HM Revenue and Customs (HMRC) publishes details of all departmental spending over £25,000, on a monthly basis, as part of its commitment to transparency and open government.

HMRC also publishes details of spending over £25,000 by Revenue and Customs Digital Technology Services Limited (RCDTS), an arm’s length body of HMRC.

A list of abbreviations and terms used by HMRC when recording spend with suppliers, can be found here.

Source: HMRC